Store Policy
Customer Care
At Tropical Wind Botanicals, we are committed to providing high-quality plants and excellent customer service. If you have any questions about your order, plant care, or delivery options, feel free to reach out to us at dnsmith2@hotmail.com. We aim to respond within 24 hours.If your order arrives damaged, please contact us within 24 hours with photos, and we will work to resolve the issue. Your satisfaction is important to us!
Privacy & Safety
Your privacy is important to us. We collect and store only the necessary information needed to process your order and provide a smooth shopping experience.
Information We Collect:
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Name, email, phone number, and address (for order fulfillment)
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Payment details (processed securely through our payment provider)
How We Use Your Information:
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To process and deliver your order
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To contact you regarding your purchase if needed
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To send updates or promotional offers (if you opt-in)
We do not share, sell, or distribute your personal information to third parties. Your payment details are processed securely, and we do not store your credit card information.
If you have any questions about our policies, feel free to contact us.
Payment Methods
- Credit / Debit Cards
- Square
- Offline Payments